Terms of Use

Table of Contents  

A. Fair Dealing Policy

At Vastus Wealth Pte. Ltd. (“VW”), our customers are at the heart of our business. Customers rightly expect fair treatment from us and one of the ways we ensure this is by aligning our core values with the Guidelines on Fair Dealing - Board and Senior Management Responsibilities for Delivering Fair Dealing Outcomes to Customers [FAA-G11].

We communicate to our employees and financial adviser representatives (“Wealth Managers”) that fair dealing is a priority for our company and we constantly review our strategy and policies to achieve the fair dealing outcomes.

We are committed to delivering the following 5 Fair Dealing Outcomes to our customers:

  1. Customers have confidence in dealing with VW as a financial institution where fair dealing is central to our corporate culture.
  2. VW has competent Wealth Managers who provide customers with quality advice and appropriate recommendations.
  3. VW offers products and services that are suitable for their target customers.
  4. Customers receive clear, relevant and timely information to make well-informed financial decisions.
  5. VW listens to customer complaints objectively and handles feedback in an independent, effective and prompt manner.

Creating a customer-centric culture is an important focus for VW. We understand what fair treatment of customers means and are expected to achieve this at all times. We recognise that clear and transparent communication with our customers helps to build trust and mutual understanding, hence we aim to provide straightforward, comprehensive and accurate information in our documents, web pages and all other forms of communications. We adopt a zero tolerance approach to financial crime. Through our policies and procedures, we work to ensure that risks to the business and our customers relating to fraud, money laundering, tax crimes, market abuse and bribery and corruption are adequately controlled.

Commitment from our Board of Directors and Senior Management Team

Our board of directors is fully committed in ensuring the implementation and delivery of the Fair Dealing Outcomes within VW. The senior management team is committed to the implementation of the Fair Dealing Outcomes and embedding Fair Dealing principles into our daily operations. The products and service recommended by VW are selected, reviewed and endorsed to be suitable for customer’s particular needs, financial objectives and situation. Our Wealth Managers undergo regular trainings and are competent in providing sound advice and quality recommendations to the customers; Clear, relevant and timely information and updates are presented to customers for them to make informed financial decisions; We have a robust and independent process in listening to, and resolving, your concerns and feedback in a prompt manner.

 

B. Legal Notices & Conditions of Use

General Information

VW owns all proprietary and intellectual property rights in this Website (including all information, data, text, graphics, artwork, photographs, logos, icons, sound recordings, videos and look and feel) and the Underlying Systems.

If you wish to access and use this Website, you expressly accept and agree to be bound by and comply with these terms (the "Terms"). If you do not agree with these Terms, please refrain from accessing the Website. By using this Website, your consent to these conditions of use (together any subsequent updates or amendments) will be deemed as given. You should therefore periodically visit this page to review the current conditions of use to which you are bound.

Site Content

The contents of this Website are for general information only and are subject to modification and update from time to time without prior notice. VW cannot guarantee or ensure either the accuracy, completeness or authenticity of any site content, site functionality, or your transmission of any site content from the site to you.

This Website may include information sourced from third parties and links to third party websites. VW is not responsible for the accuracy or completeness of, and do not recommend or endorse such information or third party websites. VW will not be liable for any loss or damage, including but not limited to direct or indirect loss of damage, any loss or damage arising from the loss of data, or profit arising directly or in association with the use of this Website.

This Website may contain the views and opinions of particular individuals and may not necessarily represent the views expressed or reflected in other communications issued by VW. Any opinion or views offered are made on a general basis and are not to be relied on as advice. Reliance should not be placed on these views and information when making individual financial decisions.

Use of the Site

This Website is not directed to, or intended for distribution to or use by, any person or entity that is a citizen or resident of or located in any jurisdiction where such distribution, publication, availability or use would be contrary to any law or regulation. By accessing this Website, you are representing and warranting that the applicable laws and regulations of your jurisdiction allow you to access this Website.

The contents of this Website are for general information only and are prepared without consideration given to the specific financial objective, financial situation and particular needs of any specific person. Nothing in this Website shall be relied on as investment, legal, tax or other advice, or constitute an offer or solicitation or invitation of an offer to buy or sell any service or product in any jurisdiction.

You agree that your use of this Website shall be on an "as is" basis entirely at your risk. Neither VW nor any of its affiliated companies, nor any officer, director, or employee thereof, nor any other person associated with the creation of the Website or its contents, shall be liable or responsible to any person for any harm, loss or damage that may arise in any connection with your use of the Website, including without limitation any direct, indirect, special, third party, or consequential damages. Without limiting the foregoing, VW shall not be responsible for any detrimental reliance that you may place upon the site or its contents.

This Website shall not be used, or relied upon by you, as a substitute for your independent research or professional advice that is provided to you in direct consultation with a VW representative.

This Website is for your personal use only. You may not reproduce or share any of the information provided in this Website with the prior written permission from VW.

Security

You acknowledge and confirm that the Internet is not a secure medium where privacy can be ensured, and that complete security and confidentiality over the Internet is not possible at all time. Your confidential use of the Website cannot be guaranteed and you acknowledge that your use of the Website (including information you transmit to the Website) may be subject to access by, or disclosure to, other persons. Without limiting any other disclaimer herein, VW shall not be responsible or liable for any loss or damage that you or any other person may incur in connection with any such breach of confidentiality or security.

Privacy

We are committed to handling the personal information under our control with care. We have designated individuals who are responsible for monitoring our ongoing compliance with the Privacy Principles.

We will make information about our privacy policies and practices for managing your personal information available to you.

Upon your written request, we will provide you with reasonable access to your personal information and a description of its use or disclosure, as required or permitted by law. You may also verify the accuracy and completeness of your information, and request that it be amended, if appropriate.

How we use Personal Information

Information provided by you through our Website is used for VW business purposes only in order to service your needs as a customer. We will retain your personal information only as long as needed to satisfy the purposes for which it was collected or as required or permitted by law. We aim to keep our records of your personal information as accurate and up to date as necessary to fulfil the purposes for which it is used.

VW may use cookies or related technologies in order to track usage of the Website, and in order to improve our service to you.

Safeguards

We will protect personal information with security safeguards that are appropriate to the sensitivity of the information, in order to protect it from unauthorized access, release or use.

Intellectual Property

Names, phrases, logos, icons, graphics, images, designs or goodwill used throughout the Website may be trade names, registered or unregistered trademarks and service marks (the “Trademarks”) of VW, its subsidiaries or affiliates. The display of Trademarks on this Website is not an implied license to any third party for the use of the Trademarks.

All information on this Website is protected under copyright laws. Except as provided on this Website, no individual shall have the permission to copy, redistribute, reproduce or republish any information found on this Website, which includes uploading or downloading, without the prior written consent of VW.

Any retransmission or alternation of Trademarks or other form of unauthorised copying may be a violation of the law and such users may be subject to legal action.

Governing Laws

The interpretation, validity and effect of the contents of this Website shall in all respects be governed by, and construed in accordance with, the laws of the Republic of Singapore. You consent and agree to submit to the non-exclusive jurisdiction of the courts of the Republic of Singapore in any action or proceeding instituted under or related to your use of this Website.

 

C. Marketing Consent

Providing Marketing Consent

Vastus Wealth Pte. Ltd. ("VW") is committed to respecting your privacy and on the use of your personal information.

As our valued client, VW would like to provide you with the latest information about our products and services, promotions and upcoming events. Should you wish to receive these information from us, please contact us on the following:

Mail: 1557 Keppel Road, #01-01, Singapore 089066
Email: enquiry@vastuswealth.com

Withdrawal of Marketing Consent

If you do not wish to receive / would like to discontinue receiving marketing and promotional messages from us, please notify us on your intention to opt out by writing to us:
Email: enquiry@vastuswealth.com

 

D. Complaints Handling and Resolution

We are committed to deliver quality services and reliable financial advice to you. We strive to uphold the highest standards in our engagement with you. To ensure consistency and quality, we conduct surveys and take feedback or complaints from our clients seriously.

We truly appreciate the time taken by anyone to provide us feedback or to file a complaint and endeavour to attend to them promptly and professionally in a confidential manner.

To demonstrate our accountability, you can find the details on the procedure adopted by us to handle a complaint below. This procedure does not apply to anonymous complaints or complaints against an appointed representative relating to a transaction performed for an accredited investor. If you would like to submit a feedback or to file a complaint, you can do so by writing an email directly to us or walk in to our office at the address provided at the bottom of our website.

1. Fairness and Consistency

To ensure fairness and consistency in carrying out the responsibilities of our complaints handling and resolution procedures, we will assign an independent department staffed with competent employees to review your matter according its scope and nature. In addition, our senior management will be kept informed on all complaints.

2. Timely and Responsible Response

Upon receiving the complaint, we will provide a written acknowledgement via email or letter to the complainant within 2 business days. A complaint received on any day other than a business day or, after the close of business on a business day, will be treated as having been received on the next business day.

A review of the complaint will be conducted and a written response will be provided to you within 20 business days after the date we received the complaint. Should we require additional time beyond the 20 business days to complete the investigation, we will provide you with a written response on the reasons for the delay and will update you accordingly. We appreciate your kind understanding and patience while we investigate your case.

While we strive to deliver a fair and acceptable outcome on the complaint, we understand your right to an independent institution for alternative dispute resolution. If our final resolution is not to your satisfaction, you may approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC) for assistance. FIDReC is an independent body for dispute resolution between financial institutions and consumers. You may find out more details at www.fidrec.com.sg.

Speak to Us

For any complaint, dispute or controversy, please contact us via email with the following details:

  • Full name
  • Policy number (if applicable)
  • Contact information (both telephone and email address)
  • Details of the complaint, including all applicable supporting documents and/or information, to:
    The Compliance Officer
    Email: complaints@vastuswealth.com